Testimonials

October 2018

September 15, 2018

September 6, 2018

– Eileen, daughter of resident Jack

Comment card left for the Friday hairdresser at Palm Garden of Ocala

– Resident, Bert S.

– Daughter of Resident, Roberta S.

Ms. Jennifer M., NKA,

Palm Garden of Ocala My wife, Rose, was admitted to Palm Garden for outpatient therapy in early July. Shortly after her arrival she started retaining fluid that would normally be removed through nightly Peritonial Dialysis. The situation continued to worsen and she was subsequently admitted to the hospital August 22 by her Nephrologist.

Unfortunately the swelling in her legs and feet affected her ability to fully participate and benefit from the physical therapy she received. Nonetheless, that did not deter your staff from continuing to work with her in an attempt to restore her ability to once again function at home. I thank them for that.

I would like, however, to single Jeff and Trish for their dedication and compassion while working with her. They both spent a considerable length of time working with her while providing me necessary guidance on various methods and techniques to enable me to assist her when she returns home. Also of great help were suggestions on modifications that could be made to our home to enable her to safely maneuver herself around. On the nursing

On the nursing side I would like to thank Rick and Jillian for the excellent nursing care and moral support they provided. Their work ethic was very professional. Besides administering the daily regiment of medications they were always available to discuss medical issues and provide answers or solutions to any questions that arose. Besides our daily discussions I could tell they were involved in direct interactions with the doctor and others to insure they were kept informed of my wife’s situation.

The CNA staff was attentive as well no matter the time of day or night. They were always on hand to assist whether it was getting dressed or going to the bathroom. CNA Kimberly deserves special recognition for the compassionate care she provided on a daily basis. We could also count on Deborah on the night shift for her loving support and humor during those early morning trips to the bathroom.

Yours Truly,

– Robert, husband of resident Rose

It’s been a wonderful experience here. Wasn’t sure if I made the right choice after my open heart surgery but my experience here has really been great. My wife and I took advantage of Date Night. Great Job!! Thanks to the cook and Cassandra. Every Thing Great!!

– Anthony L. 

I must say this has been a good experience here. When you are not sure of what will happen to your loved one. But my husband and I took advantage of your Date Night. The food was great. Cassandra did an excellent job!!

Thank you.

– Wife of Anthony L.

Thank you for ALL you do for my beloved Grandmother; Ms. Mable! I appreciate you as well as the other members, staff, and fellows.

Sincerely,

 – Valerie

Just a note to say that I was treated very well when I was there at Palm Gardens. All the people were very friendly and I don’t think I could have gotten well so quickly without everyone’s help.

Thank you,

 – Ester B.

Re: Donna S.

Dear Cypress staff, administration, and all. Jim and I can hardly begin to thank you all for your excellent care of Jim’s mom. We know that she was difficult at times. But what we saw was professional and caring interaction with her. The definition of angel is “a ministering spirit”. You are all angels in our book. We only saw tender, loving care and we’re grateful for each one of you. Thank you!

Warm Regards,

– Barb H.

– Ann F.

“Thank you for all you do. For us and always thinking about the children of Helping Hands! We sure appreciate you!!”

– Nigeria

“Thank you so much for your gifts. Happy Valentine’s Day!”

– Roslyn and Jenna

“Thank you so much for everything you do! Not just this time..every time.!”

– Cherry and Jasmine

“Thank you for all that you do to make things like this happen!”

– Kiera Jayden M.

– Karen J.

“Excellent job, very professional. Offered ice and water, made hourly rounds, if not more. Always has a great attitude, always smiling. Facility very clean and food service very nice and mom says tastes good.”
“Thank you so much for great quality care.”
– S & S Family

“I am thankful for the wonderful care my mother has been given. It is a great feeling to be able to go home and know your loved one is being treated with such respect, even on their rough days.”
“Thank you Teresa, RN and Nausa, RN for everything.”
– S Family

Rv. Merlia F.
“I find Merlia to be of great comfort in my recovery. She goes way beyond the call of duty in caring for me as a patient. There is no other aide that takes the time to give me and others cleaning, change of bedding, attention to detail and encouragement for recovery!”
~ Joan M. 

~ Nelson P.

~ Priscilla

~ W. V. 

~ Marita S.

~ Marita S.

~ Marita S.

~ Marita S.

~ Marita S.

~ Marita S.

~ Lillian F.

~ Nina E.

~ Lillian F.

~ Sharon O.

~ Lillian F.

~ James S.

~ James S.

~ Nephew of resident

~ Robert H.

~ Robert H.

~ Robert H.

~ Robert H.

~ Robert H.

~ Betty M.

~ Robert H.

~ Anonymous 

~ Ken E.

~ John K.

~ John K.

~ Ann T.

~ Maria B.

~ Claudette S.

~ Kathleen S. 

~ John G.

~ Lin S.

~ Merlin F.

~ Theresa C.

~ Maria B.

~ Maria B.

~ Charlene P.

~ Maria B.

~ Andrea 

~ BVS

~ Betty

~ J.C.

“Jr is the back bone of the nursing department. His long time experience in the medical profession lends to a smooth operation when he is on duty. His technical knowledge and his caring attitude helps me on the road to rehabilitation and recovery.

Rick Taylor is one of the most conscientious medical professionals I have encountered at Palm Gardens. His jovial personality coupled with his natural caring attitude is surpassed by few. I always look forward to his tour of duty as I know with out a shadow of a doubt my rehabilitation period would be aided by his treatment and presence.

Gena is another member of my ‘A’ team who lovers her job and shows concern for her patients as well as a willingness to for the extra miles for them. From the time of my admission when she attended to my uncontrollable needs to the road to my recovery she showed the same caring attitude. She is a top rate professional with skills beyond the average and a desire to serve her patients.

Carol is truly the Florence Nightingale of the Palm Gardens Nurse Corp. Her somber disposition is overshadowed by her ability to relate to her patients. Truly a professional in her own right, she contributes immensely to my rehabilitation and recovery.

Sonia is a key member of my ‘A’ team and is one of the most dedicated and knowledgeable CNA’s I have ever encountered. The majority of the time she is working, she runs from patient to patient. As a result I have named her ‘the roadrunner.’ She is an excellent teacher who has taught me many things to help me on the road to rehabilitation.

Debra is a third member of my ‘A’ team who consistently shows a caring attitude for her patients. Debra is a true professional and a prayer partner who shares the love of God to all she encounters. Her prayers as well as her true dedication to the well-fare of her patients kept me on the road to recovery.”
-Robert H.-

“Therapy. Thanks. Great care. To the crew. Jonathan was very helpful. Receptionist, very helpful and friendly. We had fun while doing therapy. My stay was enjoyable. Excellent care and friendly. JR, Liz, Gina, Debbie, they are among many others. Very helpful and friendly. Enjoyed my stay here. Your van driver is very nice and knowledgeable. Sorry I missed you.”
-Jennifer-

“Nancy and Amy and other therapists, nurses are very good. Always on time, with a smile and wonderful team spirit. Chris is an excellent therapist and very, very attentive at all times. Even when you think he is engaged with others, he keeps me on his mind. Chris has a most engaging way and prompts one to do better just to please him. Always in good humor. Everybody in exercise class is very good and pleasant. They have great knowledge with all patients and with the machinery they deal with. It makes one want to go even though it is very hard work. Thanks everyone in therapy.”
-Brookdale-

“Not only do you take pride in your work, but you provide exceptional care to all the residents that you help. Thank you for touching my life in a positive way. When I needed it most. You are not only an excellent CNA but your soothing way created a great transition to a good nights rest. Thank you for always being so caring. Nicole, you are not only an excellent CNA, but with your pleasant attitude and great sense of humor, you are a great start to a new day. Thank you for brightening my days.”
– Susanna A.-

“We appreciate how beautiful Palm Garden is becoming new flooring, furniture, painting, doors, and the odor here is much better. Thanks for making this home so pleasant.”
-Robert J.-

“Thanks for your hard work. I appreciate all you have done. You are a great lady. You are very appreciated.”
-Lynn R.-

“I had the best experience and after my operation I had to come back here for my exercises. The people have met are the best at what they do and they make you feel at ease. They are just like family to me. Thank you so much! God Bless all of you.”
-Anonymous-

“Very caring staff, treated him with kindness and very professional. Encouraged him to recover from his illness. Physical therapists gave him great ideas for being steady on his feet. Nurses and nurses aides and every staff he came into contact with was amazing and encouraging.”
-Harold H.-

“I would like to thank the staff for all the hard work they do. I had a wonderful experience here. I was a bit spoiled, but well taken care of. Some of the people who took care of me after my hip surgery was Anna, Melissa, Linda, Angela, Rose, Erika, and thats just a few. They all made my recovery here a very pleasant experience. Thank you for all your help and kindness. The therapist that helped me get back on my feet to recovery from hip surgery were awesome. They were supportive, caring and helped me in so many ways I can’t thank Chris, Nancy, and Clint are just a few that helped me with my therapy. It was a wonderful experience and one I know I wouldn’t have had otherwise. Thanks for helping me get back on my feet.”
-Carol K.-

“I remember always the words spoken to me at the very young age by my hear mother Carol P. saying “They eyes of the Lord God are in every place.” I no longer wonder how he does it, for here at this facility, I’ve also seen his hands and his feet and most of all his beautiful heart beating strong and steady as he does his work. Thank you Lord! Let us not ever overlook you. If you don’t see your name here, don’t be alarmed, he see’s you.”
-Anonymous-

“This is my second time around with Chris. I was here in May and again in September. He really help me both times. I get stronger every time we work together. God Bless you Chris.”
-Elizabeth M.-

“My background as a nurse is as a LTC, DON and inspector for the state of Virginia. You would get high marks for the running of the facility and the nursing department. The facility is well. the residents are treated with respect. They have needs met and problems handled promptly. OMG. These people are great. Plus all the new equipment between PT and OT I spent most of my days in therapy. I mostly had Kathy and Abigail. They get my shoulder and wrist working and got me walking straight and balanced. I always tell people that is they are ever in need of therapy, this is the place to go. All the nurses that took care of me were great. The job is big but they take it well. Special mention: JR, Crissy, Catherine, Cristine, Erica. I know I don’t have them all, but they deserve praise. This department works hard, but they usually get little praise. A good part of the time I was there, Karen cleaned my room. She does a good job.”
-Theresa M.-

“Mary Ann, Katherine and Kelly do not strive for excellence. They give excellence every time. I love therapy and I owe much of my mobility to PT. My therapists are serious about their work. They are gentle and kind and very responsible about what they do. This is excellent work! It is a reality.”
-Clorinda B.-

Linda,
Thank you for the many things you do to make patients welcome. I have never heard the word “no” said by you. You are a God send to people like me. Thank you for all the things you have done for me. Thanks so much for all the hard work you did getting my weak body back in shape. I appreciate all the help.”
-Glenna D.-

“Palm Garden, my experience here was outstanding! I would recommend to anyone. I know the staff, aids, and nurses were very curteous and caring. My time here was very comfortable. Amy and Kathy were outstanding with physical therapy. They were kind, cheerful, and understanding. It was a joy working with them. If I had to rate my experience 1-10, I would rate them a positive 10! The nurses and helpers for Palm Garden were outstanding. Especially Rose and Jopada!”
-Donnell G.-

“I had a very good experience here during my stay. All the RN’s, LPN’s, and Aides were very friendly and helpful. Abigail, Annette, Lisa, Mary, Nancy, Clint, Eric, Kathy, and all the therapists who worked with me during my stay were very friendly and helpful. The food was very good but one complaint, eggs for breakfast everyday. Well, got tired of having them everyday. Loved having all those activities I could to to keep me busy. Made some new friends, going to miss them.”
-Margaret P.-

“Restorative Dining, Charelene and Jennifer do a great job and were attentive to me and with me when I choked.”
– V.V-

“Hema was very helpful to me and I appreciate her and many kudos. Zobida, she went the extra mile helping me get ready for T.V. or bed. Rosa went extra mile to help me.”
-V.M.-

“Laura always represents Palm Garden well with her professional appearance, beautiful smile, and eagerness to assist all patients, their families and faculty. Thank you Laura for your friendliness and great sense of humor.”
-Kelly M.-

“Thanks to all the staff, administration! To all and the entire therapy staff, I really thank you! Special thanks to Amy and Chris for your patience, kindness and love and lastly, your encouragement. Thanks to all the nurses, Christina and Erica. Love all of you!”
– M. James-

“Bruce and Jas have been exceptional as care givers for me. They both made me feel secure and comfortable.The rest of the nurses have been wonderful also. Palm Garden is a great place to recuperate at. Thank you for all the care you have given me.”
– Barbara E.-

“Rick your driver, was very nice when I was coming from the hospital. I was not sure about things, he made me feel safe telling me that everything would be good. He is a five star man.”
-Thomas B.-

“Angela worked in my area over the weekend. And all the patients in my assigned area gave her praise. They said she did an outstanding job!”
-Sharon G.-

“Therapy is only one of the many jewels in Palm Garden. However, it was the teamwork and compassion displayed by Heema, Kellie and Eric under the careful direction of Dr. Jera, that started me, then continued helping me to reach my goals. Precise direction, clear safety guidelines, gentle corrections, heartfelt encouragement all are the tools each and every therapist carefully used while getting me back on the road to independence.”
– Kathleen D. –

“The staff at Palm Garden are exceptional in the physical therapy and occupational therapy. Hasses enjoyed going for his therapy. He is doing pretty good in his walking.”
Thank you for your support,
– Harold F. and his family –

“Linda gives a warm welcome, is very kind and attentive, also very helpful, is professional when assisting patients. Has a very delightful attitude and personality. Goes the extra mile above and beyond what is expected of her. It is a pleasure to have her in our present site, is an asset to this facility. Everyone is especially kind.”
– Ana I. –

Everybody, Thank you for all your care and kindness. I will miss you all. Pray for me. Thank you.
– Resident, S.R. –

Jerry White is a wonderful person and very attentive to his patients.
– Resident, H.F. –

Melony has gone above and beyond for me. Has helped get my equipment from home and all my other needs. She is a wonderful and caring person. Thanks to her I am able to go home a few days early. Thank you!!
– Resident, Bonnie T. –

Laurie Murphy in social services has exceeded all expectation in helping me in the medical billing, medicaid, and long term care placement. She is knowledgable, kind, and always there to help. She is great!
– Resident, Thelma S. –

The staff is so nice and friendly, they always keep a smile on their face. They are very good, helped me keep my room clean, and always smile. I appreciate and thank you for everything. “Keep calm you are part of Palm Garden” the best health and rehabilitation center. Love you guys.
– Resident, Aida M. –

What I can tell about Gina, she is a great, nice, helpful, thoughtful, and caring person. It was great when she came to work, she is always happy and transmitted that feeling to the patient and that made me feel that I am in good hands and not to worry, everything is going to be okay.
– Resident, Aida M. –

Donna is the most helpful person you have in your therapist team. She is the most thoughtful and caring person, she always is worrying about how the patient is feeling and that makes a big difference. She has a big heart and I thank you for being so wonderful.
– Resident, Aida M. –

Good with the Residents. Takes time to care for them and make sure they are safe and good spirits. Hard worker.
– Resident, William P. –

I want to commend Rick , the driver, for his kindness concern, and excellent driving. Twice (so far) he has driven me to visit my husband and is committed to the Memory Care Facility. Thank you for the rides.
– Locsi R., Wife of a Resident –

The only place to go in Ocala. If you need rehab or anything. A+++ rating!
– Resident, Don S. –

The Physical Therapy personnel performed and conducted themselves in an outstanding manner. I feel that they enabled me to accomplish my goals within the short stay here at Palm Garden of Ocala. In particular I love the caring and professional attitude of Jera, Kelly, Donna, Abigail, and Hema, the occupation Specialist. Physical Therapy is the only reason I chose patient care and I’m well pleased with the results. Thank you!!
– Resident, Charlie J. –

Bryant – CNA – is exceptional at his job! Will stop and explain things to family members. Always goes out of way to help.
– Resident, Harold F. –

PT, OT, Speech – Wonderful! The best therapists ever!
– Resident, Cynthia E. –

My only complaint is that the food is too good.
– Molly S. –

I thank Edwin for his instructions and help with my PT. He was very kind and good with instruction.
– Resident, Shirley H. –

Staff great, food good. #1 Physical Therapy Team, Patricia, Alec, Natasha, Edward, Melody. #1 Above and Beyond: Leah, CNA, Stephanie, nurse, Mayabel, Housekeeping, Linda, Guest relations, Getty. A pleasant stay.
– Bernice D. –

Laura does a wonderful job answering the phone and a happy asset to Palm Garden. It is always a pleasure to talk to her and follow through on whatever I need at the time. It is a pleasure to have such a personable receptionist, facilitators at the Palm Garden, who has made my stay a great experience.
– MaryBeth O. –

Everyone treats me with a lot of respect. I enjoy my time here. Therapy, Techs, nurses, everybody does a great job above and beyond. That is why this is my 4th time here. If I ever need to rehab again it will be at Palm Garden. I recommend Palm Garden to anyone who needs nursing or rehab or both. It is a great place to be. I’m not calling anyone’s name because I don’t have the time or paper to do it with.
– Thomas M. –

When I first came into my room Zabida was there. She made me feel very comfortable because I was very scared. She made me very comfortable at the night hours. Sharon was a very wonderful person. She was so helpful to me. Anything I needed. She always helped me with my baths. Kathleen, very sweet nurse along with Erika, very good dedicated, caring nurse.
– Wanda H. –

Rick is a diligent meds person who instills the ability for me to take my pills happily. He has a wonderful sense of humor as well as the ability to make people feel better. It has been a pleasure to see him each evening and to feel better with each meeting. Thanks!
– MaryBeth O. –

I am so very happy to be here. The care is so very well. In the way they care for everyone.
– Harry W. – 

I had wonderful help to get me walking again after hip surgery. All the girls in therapy were really good to me. It really helped me so I could walk again. Antonette and Trish, OT, worked with me the most, really helped to get me back so I could walk and go home. Really nice place.
– Margaret H. –

Mary was my first OTA I was assigned to and she helped me so much in learning how to cope with the mundane tasks that I took for granted. She helped me to learn to dress, undress plus be able to stand on my right leg. Cassie was right there also with the follow through of these skills. She will one day be a wonderful addition to any PT/OT staff. Both of them are great examples of persevering with me who wanted to get better but had to be pushed. Thank you both!
– MaryBeth O. –

Everyone that entered my room has been competent and very helpful. You have a wonderful group.
– Barbara S. –

I especially want to tell you how much we appreciate Bruce. He is always very attentive and is concerned for the resident. Please thank him for us.
– Family of Elizabeth N. –

The lady is A+++++. Lourie is an asset to your establishment.
– Al S. –

Rick was very courteous and nice. He treated us like family especially in our time of need. If we every have another need, we would like Rick to drive us.
– Resident Stanley R. –

I appreciate all the T.L.C. I received from Teresa and the entire staff. I was treated with respect and felt my care was excellent. I would return here if the need arises. Teresa is a very competent and caring nurse.
– Resident, Antonette B. –

3/10/2015

Dear Miss Jennifer Mikula,

My Dad Ronal S., was released from West Marion Community Hospital and admitted into your facility, Palm Garden about three weeks ago. I have to say, because of past experiences with other rehab. Facilities, neither my Mom nor Dad were happy about having to spend any time at Palm Garden. I live in Orlando, a little too far to come for every day check-up visits and make sure everything’s running well, needless to say I was scared and eerie about leaving him there.

My first venture with Palm Garden was with Rhonda Dozier at the hospital, she was very pleasant, warm, and professional; she made sure all communications with the insurance were clear and approved, and made the transition from hospital to Palm Garden smooth. A couple of hours later we met Rick, the Driver, wonderful human being..gave us a download on Palm Garden and made us feel comfortable and welcomed even before we left the hospital. Upon arrival we started to meet some of the staff members that would be tending to my Dad’s needs and health….Nurses, CNA’s, and Therapists. From the very beginning our anxieties began to melt away, everyone was very professional and most importantly…nice, caring, understanding, personable, attentive, genuine, and always treated my Dad with much respect, dignity, and love. As the days went by…As much as my Dad wanted to go home, your staff made it easy for him to feel good and comfortable while away from “Home Sweet Home”. He made a personal connection with each and everyone that cared for him one way or another; they all have become extended family to all of us, to my Dad, my Mom, and me.  To say the least..these are the very special and beautiful Human Beings that we will always treasure in our hearts and will keep in our prayers (there’s NO order to this list, they’re all equally treasured in our hearts and life’s):

• Rick – Nurse
• Joyce – Speech Therapist
• Angela – CNA
• Abigail – Occupational Therapist
• Christine – Wound Nurse
• JR – Nurse
• Gina – CNA
• Cathy –Physical Therapist
• Jerry – CNA
• Linda – Nurse
• Lynn – Head Nurse
• Melody – Administration
• Chris – House Keeping
• There’s four more names that I will try to find out and get to you later on (A lady Student, House Keeping lady, CNA Girl, and a lady Nurse)

There’s so very much to tell, commend, and thank each and every special person on this list, but it would take at least 30 more pages if I go into details. Therefore, please feel free to call me if you would like this information or any specifics and I’ll be happy to discuss them with you. I thank God above all, and also for bringing us into Palm Garden at this time in life where my Dad was given a second chance at live. Today Tuesday, March 10^th of 2015 he was release from Palm Garden to go home where he will receive home care for a while. We will always be grateful and will never forget any of you. May God keep, protect, and bless abundantly all of you and your families! P.S. We feel like we are missing people’s names, and want to apologize in advanced if we did because every single person that interacted with my Dad was wonderful.
Love always,
Ronald and Nilda S. and Maria S. (Daughter J) 

I am truly grateful to know that I can go home at night and sleep in peace and leave my husband with a great team of people who know what they are doing for me and my husband God is truly good to us. I want to thank you all for the great work that is provided for my husband and God Bless Palm Garden and the great team leader here in this place.
– Leola T., wife of a resident –

I really appreciate your receptionist, Laura, who is always smiling and very courteous. I would recommend special recognition for her whether it be financial or otherwise.
– Thank you, Paul C. – 

Gina is a star of the whole crop of workers. This young lady is wonderful. A caring person who is all truth in how she works. She remembers, and checks back in. She is so happy to have a job, but in my estimation, would be the same thoughtful worker in any job. I have been in business, taught high school, and in my years in the work force, have never seen better.
– Margaret W. –

Thank God I had Rose to be my leader. Quiet, caring, worried about doing too much, it is hard to stop this type of personality from just going on. Rose through her quiet care kept me in the groove. Went out of her way to check on me leaving work. I saw the same kind of person treat other patients with the same kind, quiet care. I am now at home and am 85% back to normal because of her.
– Margaret W. –

I’m very fortunate to have very knowledgable therapists. The quality care you gave me was extraordinary. I have grown stronger each day with your care and encouragement. Your kindness, compassion, concern, and always smiling, eager to assist with problems with the patient. My profound appreciation for your dedication and gentle care of me and the ability to integrate the patient to normal life. Please extend this to Donna for giving me the best treatment of all.
Always from the depth of my heart,
– Candi – 

I was really treated like royalty. I enjoyed my stay, for being away from home that is. Everyone was very nice and professional. And I thank everyone for their help. Thank you Therapy staff. Everyone was helpful and friendly.
God Bless,
– Sandra C. –

Dear Nanette,
I thank you for all the kindness, concern, and gentleness you showed my dear friend Catherine on the night of admission. Your pleasant demeanor made me feel so comfortable entrusting my friends care to your facility. Thank you again for being who you are. God Bless you. You are so needed.
Warmest Regards,
– Barbara H. –

I wanted to thank your staff for the wonderful care that was given to my mom Helen while she was at Palm Garden. Everyone that took care of her really showed how much they love their job. Some of the people I met while I was there were: Heather, Christina, Dee, Zabita, and Charlie.
Thank you for Caring,
– Connie R. –

The whole staff have been a great help to me in a great way. The care from the nursing staff and everyone else is great. I will recommend this place to everyone I know. The food was excellent too.
Thank you,
– Resident, Hayden –